RETURN POLICY

We do NOT refund custom or made to order items, nor can they be exchanged/returned. Sales for these items are final.Thank you for the understanding.

For all other orders contact us at oltramar@oltramar.com before returning any item so we can give you mailing instructions.

You can return the product within 14 days of delivery.

The shipping fees for returns and exchanges are at the customer's charge. We highly recommend you choose a shipping method that provides a tracking number, in order to follow the shipment if needed. We are NOT responsible for any return customs charges made. Any charges incurred are the responsibility of the customer. We cannot/will not accept a return package if import taxes apply.

Once we have received the item, we will return the money to your account within 14 days.

For an exchange, we will send you back the exchanged item free of charge.